JeniferSwallow.com
Terms of Business - Coaching
Our terms. The following terms govern our coaching and mentoring services (the Services). No amendments to these terms shall be valid unless expressly agreed and signed by both parties. In the case of confusion with other terms, these terms shall take precedence.
Scope. We will agree the scope of your programme between us in the form of the Annex. That scope and these terms are the entire agreement between us, superseding all others.
Service. The Services include guidance, support and strategies to help you achieve your personal and professional goals. This does not constitute counselling, therapy or financial advice. We provide the Services to a high standard in accordance with our agreed programme cadence. You acknowledge that our ways of working may differ from the approach of others.
Your commitment. The success of your programme depends on your commitment to it and to the relevance and transparency of information you provide, upon which techniques, insights and guidance will be based. You are responsible for your own progress and actions. Active participation, honesty and commitment are essential.
Fees. Fees and expenses will be transparent. Fees are to be paid in advance of commencement of the programme unless otherwise agreed. Fees are non-refundable unless required by law.
Payment. Invoices for fees and reasonable expenses will be promptly paid within 7 days of receipt, plus VAT. Late payment will result in suspension of the Services and interest becoming payable by you at 8%.
Scheduling. We ask for at least 24 hours notice of cancellations or rescheduling. Missed sessions will not be refunded. We reserve the right to reschedule sessions ourselves, on reasonable notice.
Changes. If anything in the programme is not working, we will discuss and adjust according to what is required.
Confidential and personal information. All information and discussions personal to you remain absolutely confidential unless we are required by law to disclose it. Any data of yours we hold such as your contact information, will be held securely, treated with the utmost respect in compliance with laws and unless required to be retained for compliance reasons, shall be deleted on termination.
Intellectual Property. Any materials we provide in relation to the programme are subject to intellectual property rights and may not be recorded, reproduced or shared without our prior written permission.
Publicity. Neither of us may reference publicly our working relationship without the consent of the other.
Disputes. If we have a dispute, we will seek to resolve it by good faith discussion and mediation. Neither of us will be entitled to damages for indirect loss, such as loss of profit or reputation. The applicable law and jurisdiction are those of England.
Liability. We are not responsible for your decisions or actions. We make no guarantee as to specific outcomes, though we anticipate significant success working in collaboration. Our maximum total liability in connection with our agreement shall be £5,000.
Term. Our arrangement shall continue as agreed between us or until terminated by either of us on written notice. Fees shall be payable in full for all work undertaken before early termination. We reserve the right to terminate our Services if you do not comply with terms or we are concerned about your behaviour.
Company number: 12187785
VAT registration: 332 2739 17
Registered address: 5 St John’s Lane, London EC1M4BH
